At least 5 years of experience as a Service Manager or in a similar role.
Basic knowledge and understanding of automotive spare parts.
Advanced proficiency in Microsoft Office applications.
Bachelor’s degree in Management, Sales, Industrial Engineering, or a related field.
Experience in the automotive industry or a related field.
Excellent communication, negotiation, and interpersonal skills.
Ability to communicate effectively in English.
Strong analytical mindset with the ability to interpret sales data and market trends.
Willingness and ability to travel for client meetings and company events as required.
Tasks & Responsibilities
Generate revenue to achieve the targets set by the company.
Oversee, control, and manage spare parts sales and procurement.
Supervise the issuance and replacement of warranty parts, including handling parts returns.
Conduct market research and monitor competitors in the spare parts sector, preparing reports for management.
Coordinate with other departments, including sales and service teams, to organize promotional activities.
Control, monitor, and manage customer service operations and repair work.
Oversee the provision of product information, handle customer complaints, and resolve issues effectively.
Ensure the accuracy and efficiency of service management, provide guidance to team members, and evaluate the performance of subordinates to ensure compliance with company policies.